Banking, Financial Services & Insurance
Representative engagementDocument intelligence for faster customer onboarding
A controlled document pipeline that extracts, checks and routes onboarding information with evidence for every review decision.
Context
The situation
A bank's onboarding operation receives identity documents, proofs of address, financial statements and forms in many formats. Operations staff read, verify and re-key information into core systems, and cases wait in queues when documents are incomplete.
Problem definition
How we framed it
We treated onboarding as a document pipeline with strict controls: every extracted field needed a confidence score, every automated decision needed an audit trail, and anything below threshold needed a person. The goal was straight-through handling of clean cases and faster, better-informed review of the rest, inside the bank's compliance framework.
Delivery
What we built
- Document classification and layout-aware extraction for the bank's document types, combining OCR with LLM-based validation
- Cross-document consistency checks that flag mismatches and missing items early
- A review workbench for operations staff with side-by-side evidence and one-click corrections
- Integration with case management and core systems through governed APIs
- Full audit logging, PII handling controls and evaluation reports for model risk and compliance teams
Similar problem? We would love to hear it.
Operating impact
What changes for the business
Clean applications move through with minimal manual effort, incomplete ones are caught at intake rather than days later, and reviewers work from structured evidence instead of raw scans. The same pipeline pattern extends to lending, claims and account servicing documents.
Related services
Services involved
Next step
Ready when you are.
Tell us what you are trying to build and we will come back with a point of view, not a pitch.